Shedding

With a brand new hand tufted rug you may find that cloudy tufts appear which are cut fibers that were embedded into the face of the rug during the finishing stage. When rugs are made, the wool yarns are often much longer than the pile of the finished rug. At the end of the rug making process, the yarns are hand trimmed to the desired pile height or rug thickness. It’s like a big haircut for your rug. Cutting the pile can leave little pieces of wool fibre trapped in the rug. Over time, these fibres work their way out of the rug and onto the surface. Worry not! Shedding of brand new rugs should subside within the first six months or so and are not a manufacturing fault.

Sprouting

A concern sometimes heard from customers if they see  loose tufts, snags and carpet sprouting on their new rug is that this is a manufacturing issue but it is considered totally normal and will not affect the overall wearabilty of the rug.

If you notice a strand of the pile appears to be loose or sitting proud of the surface simple trim if to the height of the rest of the surface pile with a pair of scissors. Do Not Pull It!

Vacuuming

Like most carpeting, rugs should be vacuumed on a regular basis to remove dirt and restore life to the fibers. Ideally this would be done on a weekly basis and more often if the rug is placed in a high traffic area. Remember that regular vacuuming stops dirt from working its way to the bottom of your rugs pile where it is far more difficult to remove.

Find the pile direction of your rug

All tufted rugs have a pile  direction, which is the direction that the fibers naturally lay. To determine the pile direction, brush your hand along the rug. The rug will appear darker and you will feel resistance when you brush against the pile.

Vacuum perpendicularly to the pile direction

If you vacuum with the pile direction, the fibers will cover and protect the dirt you are trying to remove. If you vacuum against the pile direction, this can provide unnecessary wear on the rug so it is best to vacuum perpendicularly to the pile direction.

Professional Carpet Cleaning

If you vacuum with the pile direction, the fibers will cover and protect the dirt you are trying to remove. If you vacuum against the pile direction, this can provide unnecessary wear on the rug so it is best to vacuum perpendicularly to the pile direction.

Professional Carpet Cleaning

We recommend that rugs are commercially cleaned every 12 to 24 months depending on where they are used. Only use a Specialist Carpet and Rug cleaning company that uses steam extraction cleaning machines that do not saturate the rug and will dry as quickly as possible. NEVER USE A RUG CLEANING COMPANY THAT USES ANY FORM OF DRY CHEMICAL OR BRUSH CLEANING METHOD!

Spot and Spill Procedures

Make sure that you safely and immediately clean up spots and spills before they set. Remember to spot check for colour fastness when using any of the cleaning solutions listed below and if you have any concerns it is always safer to call in the experts!

1. First, soak up the excess liquid by blotting with a clean absorbent material. Do not brush or rub the stain
2. Then spot-clean (refer to the table below to identify the best solution to use, depending on the type of stain). Do-not over wet! Remember to blot dry the area between each step with a clean absorbent colour fast material.
3. It is always important to dry the rug as quickly as possible following any spot cleaning procedure and this can be done by using a fan or hair dryer used on a low heat setting. Remember to blot dry the area cleaned before using one of these drying methods.